Jira Service Management

{"xsrfToken":"aeec32b77a946cc9ef67f2b1d958e5cb46d80b7d_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/310bd007-c19c-4df9-a068-71efb623184a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzA3Yzg3MS1iNzAyLTRhY2EtOWYzOS04NDRjN2M3ZWY2ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxMGJkMDA3LWMxOWMtNGRmOS1hMDY4LTcxZWZiNjIzMTg0YSI6WyJyZWFkIl19LCJleHAiOjE3MzcyMjg3NzQsIm5iZiI6MTczNzIyODE3NH0.FHggsgOflzOhmOret2Sw6zsxTho3f7gGgENKytoIWx0&client=0707c871-b702-4aca-9f39-844c7c7ef6d9&mode=fit","logoId":"310bd007-c19c-4df9-a068-71efb623184a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Technical Support","sharedPortalName":"MegaSys Technical Support","userInitialAnnouncementMessageWiki":"<h3><a name=\"MegaSyswillbeclosedMondayFebruary17th%2C2025foraprovincialholiday%28FamilyDay%29.\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>MegaSys will be closed Monday February 17th, 2025 for a provincial holiday (Family Day).</b></h3>\n<p>If you are experiencing a critical issue and have a 24x7 extended support contract, please call 403-295-0511 and our on call personnel will be paged out.</p>\n<h4><a name=\"CVE20237101Spreadsheet%3A%3AParseExcelRCE\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>CVE-2023-7101</b> - Spreadsheet::ParseExcel RCE</h4>\n<p>MegaSys Computer Technologies has identified a vulnerability in the perl modules included with Telenium v7.4 through v8.3 during vulnerability testing.</p>\n<p><b>What should Telenium Customers Do?</b></p>\n<p>MegaSys customers should open a support ticket at <a href=\"http://support.portal.megasys.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">http://support.portal.megasys.com</a> to arrange to update Telenium to v8.3.47 or higher (requires RHEL/CentOS 7 or RHEL 8 operating system on your Telenium appliance).</p>\n<p>This fix is not available for versions of Telenium earlier than v8.3 (or customers still using RHEL/CentOS 6) so customers will be required to update or migrate to RHEL 8 and Telenium v8.3 to get this fix.</p>\n<h3><a name=\"Pleasenote%3A\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>Please note:</b></h3>\n<p>If you have a <em>critical issue</em> – a service-affecting total outage of a live critical system or service – please raise the issue by phoning the MegaSys Support Team at 403-295-0511.</p>\n<p>If your company has 24/7 support and you are experiencing a <em>critical</em> issue outside regular business hours, please call 403-295-0511. You will be re-directed to our call center to leave a message and your call will be returned within one hour.</p>\n<h4><a name=\"TeleniumReleaseNotesarenowavailablefromtheDownloadsareaofourmainwebsite\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>Telenium Release Notes</b> are now available from the Downloads area of our main website</h4>\n<h5><a name=\"https%3A%2F%2Fwww.megasys.com%2Fdownloads%2Fenter.asp\" target=\"_blank\" style=\"text-decoration: underline;\"></a><a href=\"https://www.megasys.com/downloads/enter.asp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://www.megasys.com/downloads/enter.asp</a></h5>","translations":{"en-US":{"helpCenterTitle":"Welcome to Technical Support","sharedPortalName":"MegaSys Technical Support","announcementMessage":"h3. *MegaSys will be closed Monday February 17th, 2025 for a provincial holiday (Family Day).*\n\nIf you are experiencing a critical issue and have a 24x7 extended support contract, please call 403-295-0511 and our on call personnel will be paged out.\n\nh4. *CVE-2023-7101* - Spreadsheet::ParseExcel RCE\n\nMegaSys Computer Technologies has identified a vulnerability in the perl modules included with Telenium v7.4 through v8.3 during vulnerability testing.\n\n*What should Telenium Customers Do?*\n\nMegaSys customers should open a support ticket at http://support.portal.megasys.com to arrange to update Telenium to v8.3.47 or higher (requires RHEL/CentOS 7 or RHEL 8 operating system on your Telenium appliance).\n\nThis fix is not available for versions of Telenium earlier than v8.3 (or customers still using RHEL/CentOS 6) so customers will be required to update or migrate to RHEL 8 and Telenium v8.3 to get this fix.\n\nh3. *Please note:*\n\nIf you have a _critical issue_ – a service-affecting total outage of a live critical system or service – please raise the issue by phoning the MegaSys Support Team at 403-295-0511.\n\nIf your company has 24/7 support and you are experiencing a _critical_ issue outside regular business hours, please call 403-295-0511. You will be re-directed to our call center to leave a message and your call will be returned within one hour.\n\nh4. *Telenium Release Notes* are now available from the Downloads area of our main website\nh5. https://www.megasys.com/downloads/enter.asp","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your Jira administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":false,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"<h4><a name=\"Ifyouneedtoaddausertoopenticketsordownloadourdocumentationorclientsoftware%2Cpleasedirectthemto%3A\" target=\"_blank\" style=\"text-decoration: underline;\"></a>If you need to add a user to open tickets or download our documentation or client software, please direct them to:</h4>\n<h5><a name=\"https%3A%2F%2Fmegasys.com%2Fregister%2F\" target=\"_blank\" style=\"text-decoration: underline;\"></a><a href=\"https://megasys.com/register/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://megasys.com/register/</a></h5>","loginAnnouncementLocale":"en-US"}}

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