{"xsrfToken":"790ca6a80c5453176ccf8f8852d656da5248181b_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/310bd007-c19c-4df9-a068-71efb623184a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNzA3Yzg3MS1iNzAyLTRhY2EtOWYzOS04NDRjN2M3ZWY2ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMxMGJkMDA3LWMxOWMtNGRmOS1hMDY4LTcxZWZiNjIzMTg0YSI6WyJyZWFkIl19LCJleHAiOjE3Mjk1NzE1MzUsIm5iZiI6MTcyOTU3MDkzNX0.ZUhpFmnt_tUD8c6OjoOlsHeVaRn4S3d0RKr9T3qt2b4&client=0707c871-b702-4aca-9f39-844c7c7ef6d9&mode=fit","logoId":"310bd007-c19c-4df9-a068-71efb623184a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Technical Support","sharedPortalName":"MegaSys Technical Support","userInitialAnnouncementMessageWiki":"<h3><a name=\"CVE20246404\" target=\"_blank\"></a><b>CVE-2024-6404</b></h3>\n<p>MegaSys Computer Technologies was advised that a vulnerability with Telenium Online was discovered during penetration testing. Within hours of being notified, the issue was reproduced and a patch was developed and tested.</p>\n<p><b>What should Telenium Customers Do?</b></p>\n<p>MegaSys customers should contact our Customer Support Group to arrange to have a patch installed. Please open a support ticket at <a href=\"http://support.portal.megasys.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://support.portal.megasys.com</a>.</p>\n<p>If you would like additional information on this vulnerability, or want to implement an immediate fix without waiting to have the patch applied, please email customer.support@megasys.com and we will provide a more detailed document.</p>\n<p>Recognizing the secure nature of your Telenium system, we recommend that this patch be applied as soon as possible.</p>\n<p>Sincerely,</p>\n<p>MegaSys Computer Technologies</p>\n<h3><a name=\"MegaSysrecognizesSeptember30thasaNationalDayforTruthandReconciliation.AlsoknownasOrangeShirtday%2CthisdayisforallCanadianstocommemoratethehistoryandlegacyoftheresidentialschoolsystem....\" target=\"_blank\"></a><b>MegaSys recognizes September 30th as a National Day for Truth and Reconciliation.</b> Also known as Orange Shirt day, this day is for all Canadians to commemorate the history and legacy of the residential school system. It is a day to honour the resilience, dignity and strength of survivors, intergenerational survivors, and remember the children who never came home.</h3>\n<h3><a name=\"Pleasenote%3A\" target=\"_blank\"></a><b>Please note:</b></h3>\n<p>If you have a <em>critical issue</em> – a service-affecting total outage of a live critical system or service – please raise the issue by phoning the MegaSys Support Team at 403-295-0511.</p>\n<p>If your company has 24/7 support and you are experiencing a <em>critical</em> issue outside regular business hours, please call 403-295-0511. You will be re-directed to our call center to leave a message and your call will be returned within one hour.</p>\n<h4><a name=\"MegaSyswillbeclosedMondayOctober14th%2C2024forThanksgivingcelebrationswithourfamilies\" target=\"_blank\"></a><b>MegaSys will be closed Monday October 14th, 2024 for Thanksgiving celebrations with our families</b></h4>\n<p>If you are experiencing a critical issue, and have a 24x7 extended support contract, please call 403-295-0511 and our on call personnel will be paged out.</p>\n<h4><a name=\"TeleniumReleaseNotesarenowavailablefromtheDownloadsareaofourmainwebsite\" target=\"_blank\"></a><b>Telenium Release Notes</b> are now available from the Downloads area of our main website</h4>\n<h5><a name=\"https%3A%2F%2Fwww.megasys.com%2Fdownloads%2Fenter.asp\" target=\"_blank\"></a><a href=\"https://www.megasys.com/downloads/enter.asp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.megasys.com/downloads/enter.asp</a></h5>","translations":{"en-US":{"helpCenterTitle":"Welcome to Technical Support","sharedPortalName":"MegaSys Technical Support","announcementMessage":"h3. *CVE-2024-6404*\n\nMegaSys Computer Technologies was advised that a vulnerability with Telenium Online was discovered during penetration testing. Within hours of being notified, the issue was reproduced and a patch was developed and tested.\n\n*What should Telenium Customers Do?*\n\nMegaSys customers should contact our Customer Support Group to arrange to have a patch installed. Please open a support ticket at http://support.portal.megasys.com.\n\nIf you would like additional information on this vulnerability, or want to implement an immediate fix without waiting to have the patch applied, please email customer.support@megasys.com and we will provide a more detailed document.\n\nRecognizing the secure nature of your Telenium system, we recommend that this patch be applied as soon as possible.\n\nSincerely,\n\nMegaSys Computer Technologies\n\nh3.*MegaSys recognizes September 30th as a National Day for Truth and Reconciliation.* Also known as Orange Shirt day, this day is for all Canadians to commemorate the history and legacy of the residential school system. It is a day to honour the resilience, dignity and strength of survivors, intergenerational survivors, and remember the children who never came home.\n\nh3. *Please note:*\n\nIf you have a _critical issue_ – a service-affecting total outage of a live critical system or service – please raise the issue by phoning the MegaSys Support Team at 403-295-0511.\n\nIf your company has 24/7 support and you are experiencing a _critical_ issue outside regular business hours, please call 403-295-0511. You will be re-directed to our call center to leave a message and your call will be returned within one hour.\n\nh4. *MegaSys will be closed Monday October 14th, 2024 for Thanksgiving celebrations with our families*\n\nIf you are experiencing a critical issue, and have a 24x7 extended support contract, please call 403-295-0511 and our on call personnel will be paged out.\n\nh4. *Telenium Release Notes* are now available from the Downloads area of our main website\nh5. https://www.megasys.com/downloads/enter.asp","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your Jira administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":false,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"<h4><a name=\"Ifyouneedtoaddausertoopenticketsordownloadourdocumentationorclientsoftware%2Cpleasedirectthemto%3A\" target=\"_blank\"></a>If you need to add a user to open tickets or download our documentation or client software, please direct them to:</h4>\n<h5><a name=\"https%3A%2F%2Fmegasys.com%2Fregister%2F\" target=\"_blank\"></a><a href=\"https://megasys.com/register/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://megasys.com/register/</a></h5>","loginAnnouncementLocale":"en-US"}}